Overview and Acceptance of Terms
These Terms of Service govern every purchase of women’s shoes and all related services offered through jwvcanvasshoes.com. Chun Yu Limited operates this storefront and acts as the seller of record for every order. By browsing jwvcanvasshoes.com, registering an account, or submitting an order, you accept these Terms of Service in full. Any person who does not accept these terms must stop using jwvcanvasshoes.com immediately.
Eligibility and Account Responsibilities
You must be at least 18 years old and legally capable of entering binding contracts to place an order. You agree to provide accurate, current, and complete information during checkout and to keep your account credentials confidential. You accept full responsibility for all activity conducted through your account. Chun Yu Limited may suspend or close any account that submits false information or attempts fraudulent transactions.
Products, Pricing, and Availability
Every women’s shoe listed on jwvcanvasshoes.com is described as accurately as possible, covering size, material, heel height, and color. Minor variation in color, texture, and finish may occur between production batches. All prices are displayed in the currency shown at checkout and may change without notice. Chun Yu Limited reserves the right to correct pricing errors and to cancel any order affected by an incorrect price. Payment must clear before an order is dispatched.
Orders and Payment
An order constitutes an offer to purchase. A contract forms only when Chun Yu Limited sends an order confirmation. Accepted payment methods appear at checkout. You confirm that you are authorized to use the payment instrument submitted with your order. All transactions are encrypted during transmission.
Shipping and Delivery
Delivery timelines are estimates provided by the carrier and begin when the order leaves the fulfilment facility. Risk of loss passes to you upon delivery confirmation. You must supply a complete and accurate delivery address. Chun Yu Limited is not responsible for delays caused by carriers, customs authorities, or incorrect address details supplied by you.
14 days No-Reason Refund Policy
Chun Yu Limited offers a strict 14 days no-reason refund policy. You may request a refund for any eligible women’s shoe within 14 days of receiving the shipment without providing a reason. To qualify, the shoes must be unworn, unwashed, and free of marks, scuffs, or odor. The original packaging, shoe box, and all accessories must be returned together. You must contact [email protected] within 14 days of receipt to obtain return instructions. A return that arrives after 14 days from your receipt of the shipment is not eligible for a refund. Return shipping costs are your responsibility unless the item arrived damaged or defective.
Refund Processing Timeframes
Refund processing begins once the returned shoes reach the Chun Yu Limited returns facility and pass inspection. Inspection confirms that the item satisfies the 14 days no-reason refund policy conditions. Refund processing and the arrival of funds in your account takes at least 14 days from the date inspection is completed. This timeframe applies to every refund method. You must allow at least 14 days before contacting +852 9311 1104 or [email protected] regarding a refund that appears delayed.
PayPal Refunds
PayPal refunds take at least 14 days to reach your PayPal balance or the funding source connected to your PayPal account. Due to local laws, PayPal refunds in some regions may take up to 30 days. Chun Yu Limited submits the refund instruction immediately after inspection, yet the settlement timeline is controlled by PayPal and the applicable regional regulations. The minimum 14 days processing period applies to PayPal refunds in every region.
Damaged or Defective Items
Any claim for damaged or defective women’s shoes must be submitted within exactly 7 days of receipt. Claims submitted after 7 days from receipt cannot be accepted. Contact [email protected] with your order number, a description of the damage, and clear photographs of the item and its packaging. Verified claims receive a replacement, a repair, or a full refund at the discretion of Chun Yu Limited. Damaged items must be retained until the claim is resolved.
Order Cancellation
You may cancel an order before dispatch by contacting [email protected]. Orders already dispatched cannot be cancelled and must follow the 14 days no-reason refund policy.
Intellectual Property
All content on jwvcanvasshoes.com, covering product photography, written descriptions, graphics, and code, is owned by Chun Yu Limited. Reproduction, republication, or commercial use of this content without written permission is prohibited.
Acceptable Use
You agree not to misuse jwvcanvasshoes.com. Prohibited conduct covers scraping product data, submitting fraudulent orders, uploading malicious code, and interfering with site security. Chun Yu Limited may terminate access for any violation.
Limitation of Liability
Chun Yu Limited is not liable for indirect, incidental, or consequential losses arising from the use of jwvcanvasshoes.com or from the purchase of women’s shoes. The total liability of Chun Yu Limited for any claim is limited to the amount you paid for the affected order.
Indemnification
You agree to indemnify Chun Yu Limited against claims, losses, and reasonable legal costs resulting from your breach of these Terms of Service or your misuse of jwvcanvasshoes.com.
Governing Law
These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these terms or from a purchase on jwvcanvasshoes.com is subject to the exclusive jurisdiction of the courts of Hong Kong.
Changes to These Terms
Chun Yu Limited may revise these Terms of Service at any time. The version published on jwvcanvasshoes.com applies to every order placed after publication.
Contact Information
Questions about these Terms of Service may be directed to Chun Yu Limited at [email protected], +852 9311 1104, or 16/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei.
