Chun Yu Limited ships women’s shoes to every region listed as serviceable at checkout on jwvcanvasshoes.com. Each order is prepared, packed, and dispatched from our fulfillment facility after payment is confirmed and the order passes verification review.
Orders are processed in the sequence received. Processing begins once payment authorization is complete and the billing and shipping details match the records held by the payment provider. Orders placed on weekends or public holidays enter the processing queue on the next business day.
A confirmation message is sent to the email address supplied at checkout. A dispatch notification follows once the parcel leaves the fulfillment facility, together with tracking information when the carrier releases it.
Delivery timeframes depend on the destination, the carrier network, and customs clearance procedures. Chun Yu Limited does not guarantee a specific arrival date. Standard delivery schedules apply to every destination we serve. Customers requesting delivery to a remote area should allow additional transit time.
The customer is responsible for supplying a complete and accurate shipping address. Chun Yu Limited ships only to the address recorded on the order. Address changes are accepted before dispatch only. Parcels returned to our facility because of an incorrect address, an incomplete address, or a refusal at delivery are handled under the refund policy stated below.
Chun Yu Limited applies a strict 14-day no-reason refund policy. A customer may request a refund for any reason within 14 calendar days beginning on the date the parcel is delivered. The request must be submitted inside that 14-day window. Requests received after the window closes cannot be accepted.
Returned women’s shoes must be unused and in their original packaging. The shoes must be free of scuffs, creases, stains, and signs of wear. All original tags, inserts, dust bags, and shoe boxes must accompany the return. Items that fail these conditions are refused or refunded at a reduced value.
The buyer completely bears the return shipping costs. Chun Yu Limited does not reimburse return postage, carrier charges, insurance, customs duties, or taxes connected to a returned parcel. Cash-on-delivery returns are not accepted. Customers must retain the tracking number and the dispatch receipt until the refund is completed.
Step 1. Contact our support team at [email protected] within 14 calendar days of delivery and state the order number and the reason for the return.
Step 2. Await written approval. A return authorization and packing instructions are issued by email after the request is reviewed.
Step 3. Pack the women’s shoes securely in the original packaging with every accessory included.
Step 4. Write the order number on the outside of the parcel. Do not write on the shoe box.
Step 5. Ship the parcel to the return address given in the approval email using a traceable carrier at your own cost.
Step 6. Send the tracking number to [email protected] so our team can monitor the parcel.
Step 7. Await inspection. Our team inspects the returned shoes once the parcel reaches our facility.
Step 8. Await the refund. The refund is issued to the original payment method after inspection is complete.
Parcels sent without prior authorization are refused. The recipient must be Chun Yu Limited, the contact phone is +852 9311 1104, and the specific return address is 16/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei.
Refund arrival time is at least 14 days. The 14-day period starts when our team receives the returned parcel and confirms that the eligibility conditions are met. Additional time is required for inspection, internal approval, and transmission to the payment provider. Customers must allow a minimum of 14 days for the refunded amount to appear on the original payment method.
PayPal refunds take at least 14 days to appear in the customer’s PayPal account. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Where a regional legal requirement sets a longer period, that requirement prevails and the refund is processed within the period the law allows.
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. The claim must include the order number, clear photographs of the damage or defect, and photographs of the outer packaging. Claims submitted after the 7-day period cannot be accepted. This 7-day claim window matches the requirement stated in our Terms of Service.
Chun Yu Limited does not operate a direct exchange program. A customer who requires a different size or style places a new order on jwvcanvasshoes.com and requests a refund for the original pair under the 14-day no-reason refund policy.
Cancellation requests are accepted before dispatch. Once a parcel has left the fulfillment facility, cancellation is no longer possible and the standard return process applies.
Questions about shipping, returns, refunds, or damaged items are answered by our support team. Email [email protected], call +852 9311 1104, or write to 16/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei. Full policy details are published on jwvcanvasshoes.com.
About Our Store
Welcome to our store, where we pride ourselves on provuding exceptional products and unparalleled customer service our store style, and innovation
Company: Chun Yu Limited
Address: 16/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei
Phone：+852 9311 1104
E-mail: [email protected]
